Difference between the attributes of Agent Assignment
Can anyone tell me the difference in the Attributes of Agent Assignment?
I tried to maintain Agents for a std. task thru AdditionalData->AgentAssignment->Maintain
There i found these Attribute:
- General Task
-General forwarding allowed
-General forwording not allowed
-Forwarding not allowed
I found that we select a task as "General Task" if it is valid for all SAP Users.
I couldn't findout the difference between "General forwording not allowed" and "Forwarding not allowed" ..?
Explain me in detail..thanx
And also where to define a Role for a Task?