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sbwp email document

hi,

when i send account statement via fax, the fax able to show in sbwp document folder under outbox but when send account statement via email not able to show there.

but if i send email directly from sbwp, the document can be shown in outbox.

the office setting under setting menu is properly chosen. may i know what should i do in order to show email document in SBWP.

p/s sosb and sost can see both fax and email document.

thanks

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