No User Authentication for support pages
While testing I notice that entering the full URL's in the browser address bar for
Support Tickets ( SupportPage.aspx)
KnowledgeBase (support/default.aspx, SolutionDetail.aspx and Search.aspx)
Takes a user straight to those pages without forcing a login.
Is there a way of forcing a login to access these pages?
The Knowledge Base is perhaps less import but the current environment allows Support Tickets to entered without a UserID which does not make sense.
I have tested this on multiple machines/instances of webtools all running Patch 11 and cannot recreate the scenario you describe.
You are setting log in required under Setup > Config settings > Netpoint and emptying cache/re-caching from the about.aspx page every time you change this setting?
Has the support page been customized at all? There is a way to bypass login on a page by page basis if the page has been customized.