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No User Authentication for support pages

While testing I notice that entering the full URL's in the browser address bar for

Support Tickets ( SupportPage.aspx)

KnowledgeBase (support/default.aspx, SolutionDetail.aspx and Search.aspx)

Takes a user straight to those pages without forcing a login.

Is there a way of forcing a login to access these pages?

The Knowledge Base is perhaps less import but the current environment allows Support Tickets to entered without a UserID which does not make sense.

Former Member
Former Member replied


I have tested this on multiple machines/instances of webtools all running Patch 11 and cannot recreate the scenario you describe.

You are setting log in required under Setup > Config settings > Netpoint and emptying cache/re-caching from the about.aspx page every time you change this setting?

Has the support page been customized at all? There is a way to bypass login on a page by page basis if the page has been customized.

Kind Regards,


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