Size limitation of export

[Former Member]

When trying to export a Word Document via email - sometimes the following error results:

write error. CrystalEnterprise.Smtp: SMTP_E_EXCEEDED_STORAGE(552)

How do I increase this size to allow for larger reports to be exported?

[Former Member · Accepted solution]

The error message (SMTP_E_EXCEEDED_STORAGE) is a standard SMTP error, in this case it's because the attachment hit the mail size limit. This limit is configured in the SMTP Service on the SMTP server.

Here is how to find the size limit of the SMTP server:

Check which e-mail server you are using (CMC: Home > Servers > #SERVERNAME#.reportjobserver > Email (SMTP) Destination).

Open a cmd.exe and type 'telnet <#SERVERNAME#> 25'.

If you have entered the right server name you are now connected.

Type 'EHLO'.

Look at the SIZE value in the response from the server. In the example below the size has been set to ~8 MB.

[Former Member]

Hi Roy

To resolve the error, do one of the following

- Create smaller report files

- Increase the file size limit on the SMTP server

- Send a link rather than send an attachment.

Basically the SMTP server is blocking the send, because the report attachment is too big.

Hope this helps!!!

Regards

Asha

[Former Member]

it says that... the file you are trying to send thru Email is too big.

CrystalEnterprise.Smtp only report the mail server error. The problem isn't due to BO .

SMTP_E_EXCEEDED_STORAGE is a standard smtp error due to, mail size limitation

Unless your BO is using Windows SMTP, this should be an issue. As company's Central SMTP wont let huge files transfer thru emails.

First Save this file on your desktop and check the MBs; if it is more than 3-4 MB then its best to talk to users

and put that file to a Secured Network Drive.

I hope this may helps you!

Regards,

Parsa.