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same Serial number in new sales order

dear friends,

this is deepak this side.

i m sending a question regarding using the same serial number in a new sales order.

the scenario is that our client is in manufacturing of machins, they send the machine with some configuaration in the exibition with assigning some sales area and customer in serial no profile..

but when that m/c comes back to factory and if that machine with same serial no they try to use in other sales order, the system refuses to take that serial no again.

and takes with new serial no only. we tried by changing the sales area assigned to that perticular serial no but not getting the right result.

please guide me the right process...

plzz revert back in case of any query....

Thanks..

deepak....

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