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Whats the purpose of "TASK" under agent assignment screen


after we create a task we go to the agent maintenance screen and assign possible agents to that task. While assigning a agent we can either use Job, Position, User, Workcenter or organizational unit.

But there is also an option of using "TASK" any idea what does this mean or why we have task as an option for agent assignment? Any one can explain this ?

Former Member
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