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SALO_EMAIL_IN_CASE_OF_ALERT_V2 not working however...

This is for Solution Manager 4.0/7.0

I am setting up an auto-reaction method to send emails when alerts come up in CCMS. I have gotten SALO_EMAIL_IN_CASE_OF_ALERT to work, but I want to use the additional functionality in SALO_EMAIL_IN_CASE_OF_ALERT_V2 but I can't get the auto-reaction to fire an email when using this function module.

System Info


SAP_ABA: 700 SP14

PI_BASIS: 2005_1_700 SP14

ST-PI: 2005_1_700 SP6

SAP_BW: 700 SP16

SAP_AP: 700 SP11

BBPCRM: 500 SP11


BI_CONT: 703 SP8

ST: 400 SP15

ST-A/PI: 01K_CRM560

ST-ICO: 150_700 SP13

ST-SER: 700_2008_1 SP2

Here is the break down of the settings of SALO_EMAIL_IN_CASE_OF_ALERT_V2


Execution Tab:

Type of Call: Function module


Execution method on: The local server of the MTE to be processed

Execute method for: Individual MTE

Control Tab:

Excecute method: Periodically in dialog process (short-running program)

Startup method: nothing selected

Parameters Tab:

SENDER: <user id> - email address had been maintained in client 000

RECIPIENT: <email address>


Release Tab:

Execute method as: Auto-Reaction Method


Thanks for any help that you can provide.

Former Member
Former Member replied

Hello Rob,

> Parameters Tab:

> SENDER: <user id> - email address had been maintained in client 000

did you wrote the user id in capital letters?

AFAIK SALO_EMAIL_IN_CASE_OF_ALERT will work with a parameter using small letters but SALO_EMAIL_IN_CASE_OF_ALERT_V2 needs capital letters, otherwise the sender is not recognized correctly and the SAPconnect infrastructure could refuse to create the mail.

Regards, Michael

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