Upgrading current version of Bo XI

[Former Member]

Hello,

I'm new to this forum and new to the Bo Crystal reports software also. Recently one of our employees went thru the live web training and the trainer recommended that our software version 11.0.0.1830 needs to be upgraded to the latest version. Following the instructions via the downloads I tried to install the Crystal reports XI SP4. When I attempted to do this the windows installer said that it did not see SP3 installed and could not complete the SP4 install. I went back to the downloads and retrieved SP3 and attempted to install that and got the message SP2 is not installed cannot complete SP3 install. Needless to say I had to go back and get SP1 and install it first. I did that and then tried to install SP2 again but it still says it does not see SP1 even though I have installed SP1.

We are not using the Crystal Reports server only using the Crystal reports client to customize call center reports. Any help would be appreciated.

[Former Member]

Hi

To uninstall Crystal Reports manually by deleting the registry keys, please search for the Note c2017464.

Please remember to take a back up of your registry before doing any changes. You can take back up by File ->Export -> save the registry file in the location desired.

Here is the content of the note for your referrence:

How to manually uninstall Crystal Reports XI

KBase Article ID:c2017464

Article refers to: Crystal Reports XI

Symptom

Crystal Reports XI is installed on your computer. You need to manually uninstall Crystal Reports XI for one of the following reasons:

u2022 To verify that all Crystal Reports XI components have been completely removed prior to installing a later version of Crystal Reports.

u2022 To remove the remaining Crystal Reports XI components that have not been removed using the 'Add/Remove Programs' command (Start > Settings > Control Panel).

u2022 To remove the remaining Crystal Reports XI components that have not been removed using the Setup.exe file from Crystal Reports XI installation CD.

How do you manually uninstall Crystal Reports XI?

Resolution

Before getting started, uninstall Crystal Reports XI by launching the Setup.exe file from the installation CD or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article.

==========

WARNING:

This resolution can be applied if Crystal Reports XI is the only software installed on the computer that uses the Business Objects directories, files and registry keys.

For example, Crystal Analysis, Crystal Enterprise and BusinessObjects Enterprise XI are applications that may share the same directories, files and registry keys.

Removing these directories, files and registry keys may cause other software to function incorrectly.

==========

1. To manually uninstall Crystal Reports XI, delete the following directories:

u2022 C:\Program Files\Common Files\Business Objects\3.0

u2022 C:\Program Files\Business Objects

====================

NOTE:

Do not remove the directory C:\Program Files\Common Files\Business Objects\3.0 if you have BusinessObjects Enterprise XI or Crystal Reports Server XI installed. These files are shared by both applications and removal of these files will cause Business ObjectsEnterprise XI and Crystal Reports Server XI to function incorrectly.

====================

2. Delete the following registry keys:

====================

WARNING:

The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk.

HELP:

For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).

RECOMMENDATION:

It is strongly recommended that you make a backup copy of the registry files (System.dat and User.dat on Win9x computers) before you edit the registry.

====================

u2022 HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\

u2022 HKEY_CURRENT_USER\Software\Business Objects\Suite 11.0\Crystal Reports

u2022 HKEY_USERS\S-#-#-##-...-####\Software\Business Objects\Suite 11.0\Crystal Reports

(The number signs (#) represent a series of numbers that are different on each computer.)

====================

NOTE:

After making changes to the registry, restart the affected service or application as required.

====================

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Document Type:

Knowledge Base Article

Product Major Version:

Crystal Reports XI

Date Edited:

2007-04-19

Date Published:

2007-04-19

Hope this helps!!!

Regards

Sourashree

[Former Member]

Hi,

If it is simply a client install, you could first uninstall CR, delete all the entries form the registry editor (Start -> Run -> regedit) and reinstall CR again.

Thank you,

Jay.

[Former Member]

Hi Kent,

Firts take a back up of the Install Shield folder then Delete the Install Shield folder After this install SP2.

Hope this helps

Shraddha