Upgrading current version of Bo XI
I'm new to this forum and new to the Bo Crystal reports software also. Recently one of our employees went thru the live web training and the trainer recommended that our software version 22.214.171.1240 needs to be upgraded to the latest version. Following the instructions via the downloads I tried to install the Crystal reports XI SP4. When I attempted to do this the windows installer said that it did not see SP3 installed and could not complete the SP4 install. I went back to the downloads and retrieved SP3 and attempted to install that and got the message SP2 is not installed cannot complete SP3 install. Needless to say I had to go back and get SP1 and install it first. I did that and then tried to install SP2 again but it still says it does not see SP1 even though I have installed SP1.
We are not using the Crystal Reports server only using the Crystal reports client to customize call center reports. Any help would be appreciated.