Manually entering field values into report
Hi, I am running a call report for a contact centre and the reports shows information such as numbers of calls received/answered, duration of calls, grade of service, etc. What I am wanting it to also include forcasted calls into the report. I do not have write access to the database (otherwise this would be very straight forward). The report in the end will get exported as a PDF document but I would like to be able to run the report and have some sort of prompt asking for the forcasted calls for each day ( I am showing multiple days on the report). They vary from day to day. Is there any way to do this? I'm reasonably new to crystal as well so simplicity is good. Thanks, Paul.