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'Unknown learning objective transferred' error in LSO?

Hello,

We're going live with LSO in a few new countries and are getting the following error with one of our testers.

- Launching an AuthorWare course from the content player al browsers just go away!

- No logs in windows event viewer.

- User has same experience with multiple accounts.

- User has same experience on another PC.

- Same course works for others.

- Seems to be tied to user.

- Event logged in default trace. See below.

Any help is appreciated and will be awarded!

Thanks,

Doug

Key log entries.

CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.access.LearnerEBOLogException: Type=E, ID=LSO, Number=301,

Parameter='', Message= Unknown learning objective transferred

CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.LogException: failed to update ebo log

#1.5#0014C263788500480001093E00001398000455FE1484B53C#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/

com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#

e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###

[session id=(J2EE5355300)ID1000104250DB01667282559876302620End,locale=en] :Course log update failed#

#1.5#0014C263788500480001094000001398000455FE1484CBD2#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/

com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#

e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###

[session id=(J2EE5355300)ID1000104250DB01667282559876302620End,locale=en] :EXCEPTION:#

#1.5#0014C263788500480001094200001398000455FE1484CEC5#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com

/com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#

e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###

com.sap.hcm.ls.lms.courseengine.EngineException: failed to update course log

=============================================================================

Full trace here

#1.5#0014C263788500480001093E00001398000455FE1484B53C#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/

com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#

e0b79e2179be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###

[session id=(J2EE5355300)ID1000104250DB01667282559876302620End,locale=en] :Course log update failed#

#1.5#0014C263788500480001094000001398000455FE1484CBD2#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/

com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#e0b79e217

9be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###[session id=(J2EE5

355300)ID1000104250DB01667282559876302620End,locale=en] :EXCEPTION:#

#1.5#0014C263788500480001094200001398000455FE1484CEC5#1220449661248#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#sap.com/

com.sap.hcm.ls.webapps#com.sap.hcm.ls.lms.data.session.CourseLogUpdater#Guest#0##us0801spwp.america_PP8_5355350#Guest#e0b79e217

9be11ddb9870014c2637885#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/Applications/sap_lso/application#Plain###com.sap.hcm.ls.lms.

courseengine.EngineException: failed to update course log

at com.sap.hcm.ls.lms.courseengine.CourseEngineLog.updateCourseLog(CourseEngineLog.java:446)

at com.sap.hcm.ls.lms.courseengine.steamengine.SteamCourse.updateCourseLog(SteamCourse.java:1787)

at com.sap.hcm.ls.lms.data.session.CourseLogUpdater.update(CourseLogUpdater.java:39)

at com.sap.hcm.ls.lms.data.session.SessionFacade.syncCourse(SessionFacade.java:1157)

at com.sap.hcm.ls.lms.data.session.SessionFacade.removeCourse(SessionFacade.java:887)

at com.sap.hcm.ls.lms.servlets.control.LogoutProcessor.update(LogoutProcessor.java:36)

at com.sap.hcm.ls.lms.servlets.control.EventDispatcher.updateModels(EventDispatcher.java:120)

at com.sap.hcm.ls.lms.servlets.control.RequestProcessor.doProcess(RequestProcessor.java:101)

at com.sap.hcm.ls.lms.servlets.control.RequestProcessor.process(RequestProcessor.java:81)

at com.sap.hcm.ls.lms.servlets.control.Mediator.processRequest(Mediator.java:227)

at com.sap.hcm.ls.lms.servlets.control.Mediator.doGet(Mediator.java:147)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.LogException: failed to update ebo log

at com.sap.hcm.ls.shared.datamodel.course.state.CourseLog.updateCourseContextLog(CourseLog.java:268)

at com.sap.hcm.ls.lms.courseengine.CourseEngineLog.updateCourseLog(CourseEngineLog.java:442)

CAUSED BY: com.sap.hcm.ls.shared.datamodel.course.state.access.LearnerEBOLogException: Type=E, ID=LSO, Number=301,

Parameter='', Message='Unknown learning objective transferred'

at com.sap.hcm.ls.shared.datamodel.course.state.access.r3.R3EBOLog.syncLog(R3EBOLog.java:255)

at com.sap.hcm.ls.shared.datamodel.course.state.CourseLog.updateCourseContextLog(CourseLog.java:264)

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