CRM Rules for actions

[Former Member]

All,

In some of the default action profiles of SAP, rules are applied - which you can see in the Processing Type.

I'd like to have a more detailed look on these rules, but have no clue how.

Can somebody tell me the transaction I need to use for this or another way how to see those details!

All help is highly appreciated!

Thanks and best regards,

Roel

[Former Member · Accepted solution]

Dear Friend.

The transaction for rules is PFAC

for e.g for support team derivation we use a standard rule 132*** can check the same...based upon the criteria entered say for specific IBase a responsiblity will be assigned to it.

we can use this rule to fill the support team

So whenver that specific IBase comp is selected the assigned Responsiblity will get determined in the service desk ticket based upon the rule.

Please assign Pts.

[Former Member · Accepted solution]

Prakhar,

Thanks a lot for your answer!

We are already using that rule, and that's exactly the one I'd like to change.

This rule (AC13200137) is assigend to action profile SLFN0001_ADVANCED_FIND_PARTNER.

However, when I go to transaction PFAC, I don't find this rule.

Any idea why or do I need to look for it somewhere else?

Thanks for your help!

Roel

[Former Member]

Hi,

Please enter 13200137 only in the PFAC screen or select crm_dno_1 from F4

Hope it resolves ur problem

[Former Member]

Thanks again Prakhar!

Was able to do my reconfiguration...

Greetz,

Roel

[Former Member]

Hey Roel,

The transaction for creating and displaying rules is PFAC...

For a good documentation of actions profile refer:

http://help.sap.com/saphelp_crm50/helpdata/en/de/a38338d22aa947e10000009b38f8cf/frameset.htm

Inspire ppl by rewarding.,..

Regards,

Anand

[Former Member]

Prakhar and Anand,

Thanks a lot for your answers!

Now I'm able to continue...

Highly appreciated!

Roel