How-To setup Email Notification for SLFI

[former_member269022]

Hi

I have read several postings on setting up email notification for Service Desk, specifically for message creation/updates. However, i have not seen anything specific on SLFI (Issues Management).

We want to enable email notification for Issues Management. That is, when a new Issue is created and assigned, an email should go out automatically to the assigned person.

For instance, i have seen people suggest using Action Profile SLFN0001_ADVANCED for SLFN messages, but what do i use for SLFI?

Also, what is External Number Ranges for?

Please advise. We are at a limbo. We have setup Org. Hierarchy and also integrated that with Business Partners but emails are not being sent. So suggest what i should look into.

Many thanks in advance.

[Former Member]

Hi Ramesh-

My advice would be to consider taking the details of an email action within the Action Profile SLFN0001_ADVANCED and use it as a template to create your own custom action in SLFI_ACTION_PROFILE.

[former_member269022]

Thank you