Credit memo print preview problem

[Former Member]

Hi Friends,

The present process is return sales , in which return sales order created with reference to sales order, Credit memo request created and Credit memo also created.But the problem is not getting print preview.Error message is Excise invoice corresponding to the document type is not found.

We are generating Excise invoice Automatically, Is there any effect of this on the present issue.Please give some hint.

Thanks

Chetan

[Former Member · Accepted solution]

Hi,

See normally we have excise invoice creation automatic when invoice is saved. In such cases we have a check in the print program of invoice, which prevents its printing if excise invoice is not created.

In case of credit memo, you might not be creating any excise invoice, but the print program attached might be preventing its printing also.

Check that such a check is given in print program for credit memo output, if yes you may have to remove it.

Hope this helps you.

Regards,

Dhananjay

[Former Member]

Normally when ever you are doing a return you are supposed to reverse the excise bu this is a different transaction done with reference to a billing document in transaction J1IEX. It called capture excise Invoice.

When you do a return process the PGR document is not acceptable for reversing an excise document only those created in mIGO are normally accepted. In order for the system to accept other material docs created by other procedures theres a SAP note on this which you need to use. That could be one problem.

Now since your excise invoice is automatic the system is perhaps giving a problem.

Try doing the PGR in MIGO and see if it solves your problem.

regds

Jude