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Regarding Emails in ICWC

Hi All,

We are using ICWC 5.0 so users will be sending Emails to the customers through ICWC so i want to know which users has sent how many mails.Kindly suggest me where to see in which table.

Thanks,

Sekhar.

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Former Member
Former Member replied

In BI 7.0 that information comes standard in one of the service extracts. We pull it by employee responsible.

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