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Regarding Emails in ICWC

Hi All,

We are using ICWC 5.0 so users will be sending Emails to the customers through ICWC so i want to know which users has sent how many mails.Kindly suggest me where to see in which table.



Former Member
Former Member replied

In BI 7.0 that information comes standard in one of the service extracts. We pull it by employee responsible.

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