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Report Fails on New Server - Looking for CrystalXIRuntime.msi

Hi - I have been trying to migrate to a new webserver but cannot get one of my apps to run, Our former developer - who I cannot find - used Crystal Runtime in a reporting app and I cannot seem to get the right version of the runtime installed on the new server.

Our existing server has been running for 3 years and this app has been on there for a while. When I prepped the new server I installed Crystal 11 .Net Server software. However, one of my apps still does not run. I get the following error:


Could not load file or assembly 'CrystalDecisions.Web, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.

Source Error:

Line 34:<compilation debug="false" strict="false" explicit="true">

Line 35: <assemblies>

Line 36: <add assembly="CrystalDecisions.Web, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>

Line 37: <add assembly="CrystalDecisions.Shared, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>

Line 38: <add assembly="CrystalDecisions.ReportSource, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>


Now - I have copied ALL of the files including all dlls. from Inetpub down, from the existing server to the new server. I notice that in addition to Crystal 11 .Net Server, I have something called simply "Crystal Runtime" on the existing server. When I click support information in Control Panel it says version 1.0.0 but when I click on "Repair", it tries to find a source file called CrystalXIRuntime.msi. I cannot find this anywhere.

Im thinking I need to install this or register some of the dlls on the new server.

I am desparate to get this going. Can anyone help me with this dilema?

Former Member
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