Document is being distributed; Changes are not possible

[Former Member]

Hi,

we have three solution manager messages that we cannot update.

when we go to the Update mode, we get a msg "Document is being distributed; Changes are not possible"

I went to transaction crmbs02 selected the status profile, and accessed Transaction Control Parameters, and set "Forbidden" and "No action" values for the parameter "To be distributed"

Please advice asap as to how we can update these messages.

Thanks in advance

[Former Member]

Pls use CRM_CHECK_DISTRIBUTION_STATUS to unlock the messages.

Then they can be edited.

Thanks

[Former Member]

Dear Kase,

Mesages which are already distributed cannot be recovered...Had it been possible, it would have been a serious violation of several Audits....

We encountered the same problem and we used a workaround....

You can create a new ticket..... manually copy all the data from the older one to the newer one....and then in the short descp mention the reference of the actual ticket....

Kindly revert if you require any clarifications..

Inspire by rewarding....

Regards,

Anand

[Former Member]

Dear Anand,

Thank you for the information.

We don't have the requirement of creating new messages by copying the three we cannot edit.

we want to confirm the three messages which we cannot update now.

Is there any way to carry this out?

thanks

[Former Member]

Hi Kase.

I did not try that procedure with already being distributed documents but you may give it a try.

Try to set the status using report CRM_SOCM_SERVICE_REPORT

/cheers

[Former Member]

Hi Christian,

Thanks for the information.

But we used CRM_CHECK_DISTRIBUTION_STATUS and it worked.

Use this to unlock the messages, and then they can be edited.

Thank you all for the feedback.

Thanks