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Inability to confirm messages in Solution manager

Hi,

We have implemented service desk. and for testing purposes, we entered some messages.

Now some of these message cannot be confirmed, an error is received stating, "Document being distributed-changes are not possible" when we go on Edit mode.

The error message is - Message no. CRM_ORDER019

Diagnosis

The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.

Please advice as to how to update/confirm these messages ASAP.

Thanks in advance

Former Member
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