Answer from service desk

[Former Member]

Hello!

We have experiment with Service Desk

I can't customize to make an answer on "customer" message. Does anybody know how to do it?

Which prerequisites are reaquired?

One more thing. I need to activate a list of "components" (transaction NOTIF_CREATE, field "Component")

Regards,

Artem

Edited by: Artem Ivashkin on Aug 28, 2008 8:26 PM

[Former Member · Accepted solution]

Hi Artem,

Can rephrase your first question please? I don't understand what you want to do.

Poplulating your Component List is easy.

1. Tcode: SOLUTION_MANAGER

2. Open your Solution

3. Menu: Edit > Fetch SAP Components

regards,

Jason