Sales Returns

[Former Member]

hi gurus

what is the difference between customer returns and sales returns

what is the processes for both

thanks and regards

srini

[former_member204513 · Accepted solution]

Dear Srini,

As per my view

Customer returns :- Return from the individual customer.

Sales returns :- Return from the overal sales(Including returns from all customer)

Process wise it is single process that is return process from the customer.

But reporting you may have

-->Customer wise return report

-->Over all sales return report

I hope it will clear for you,

Regards,

Murali.

[Former Member · Accepted solution]

hi

thanks for your reply to my question

what is the TCodes for reporting of customer returns and sales returns

regards

vasu

[former_member204513 · Accepted solution]

Dear Srini,

For customer returns you can check MC+A transaction

For over all sales returns I think there is no standard transaction you need to go for development with the help of ABAPer.

Standard reports for returns

MC+A - Customer wise Returns

MC+M - Material wise Returns

MC+Y - sales organisation wise Returns

MC-A - Sales office wise Returns

MC-M - Sales employee wise Returns

I hope it will help you,

Regards,

Murali.

[Former Member · Accepted solution]

hi murali

thanks for reply

now my question is in sales document type why they given seperate ducument type were given

Below the sales documents path in the IMG thers is sales returns, in which this is used

regards

srini

[Former Member · Accepted solution]

Sini,

Both are same,the terminology used depending on Type of bussiness you are in.

T0Code MC+A.

Regards

[Former Member · Accepted solution]

hi friends

thanks for your suggestions to solve the problem

regards

srini

[Lakshmipathi]

Dear Srini

Both are same.

The process is

- create a return order referencing the original billing document

- create a return delivery and do PGR (in case the goods are returned by customer)

- create credit memo

- Update excise values via J1IH.

thanks

G. Lakshmipathi

[Former Member]

Hi there,

Both mean the same process. Returns Process.

Regards,

Sivanand

[Manoj_Mahajan78]

Hi..

both are same..

Regds

MM

[Former Member]

Hello,

Both are same in the case of returns processing. Customer will retrun the faulty goods, SAP treats it as the sales retrun.

The retrun order will be created with reference to the invoice, the goods will be recived through a Post goods receipt from ea retrun delivery, and a credit will be given to the customer.

If the customer wants a replacement , a free of charge delivery of the replcement can be given.

Prase

[Former Member]

Hi Srini

Both customer returns and sales returns refers to the same process basically although the terminilogy is different

The process can be as follows

1) return sales order with reference to the original sale- va01

2) returns delivery-Vl01n

3) Goods reciept vl01n

4) returns billing or credit memo for the above

the folw would be as follows, you can customise differnt documents or use the standadt ;like RE for sales order tyep

etc

hope this helps

thanks

akasha