Deleting SIR's

[Former Member]

Hi All,

Can any one give me detailed procedure for deleting a SIR?

Bhanu

[Former Member]

Many Thanks for all .

[markus_doehr2]

What do you mean with SIR?

Markus

[Former Member]

Hi Markus,

SIR means service desk reports... using transaction code crm_dno_monitor.

Can you please provide me procedure of deleting SIR's?

Thanks & Regards,

Bhanu

Edited by: Bhanu Sree on Aug 25, 2008 8:33 AM

[Former Member]

Hello,

You can delete individual CRM messages in the transaction (Business Transaction --> Delete). You can use report CRM_ORDER_DELETE in SE38 to delete CRM documents en masse. We usually use a custom program (which I'm not allowed to post here, it's not mine 😕 ) to delete the associated basic notifications.

Hope this helps.

All the best,

Patrick

[Former Member]

Hi Patrick,

Thank you very much for ur answer. It's very helpful..

Can you confirm one more thing ? Shell I delete Single SIR by running CRM_ORDER_DELETE programme?

Regards,

Bhanu

[Former Member]

Hi again,

You can delete single items by restricting the report with a transaction number in the field for it, basically does the same as the manual delete from within the transaction.

All the best,

Patrick

[Former Member]

Hi Patrick,

I'm unable to delete the SIR? When I"m executing the program,,,it is showing the no of deleted enteries as 0....

I need to delete a SIR. That is raised in the transaction CRM_DNO_MONITOR . with out any testplan. I'm unable to change the status of SIR.

Can you please help me in this regards?

Thank you,

Regards,

Bhanu