How to raise OSS notes

[Former Member]

Hi,

I have Serive access,please let me know process to raise OSS notes?

Thanks in advance.

Thanks,

Mohan.

[Former Member]

Mohan,

If your company is a partner to SAP, they will be providing Username and password to access service.sap.com.

Once you login there, you need to click contact us link , it will lead to another screen where you can see customer messages button, you have an option there to report a problem.

It is a four step process, first is to identify your reported system, secondly to search for the existing notes, third is the confirmation and the fourth step is to submit your request.

First of all you need to make sure there is no SAP note existing for the issue. Becasue SAP charge its customers to issue an OSS note.

Prase

[Former Member]

Creation of OSS Message to SAP

Login to service.sap.com by using the link: http://service.sap.com/message

A prompt will appear asking for digital certificate authenticity.

Select ok with message

Login by providing the credentials:

Username: S000*******

Password: ******

Login by providing the credentials again:

Username:

Password:

After Logging in: select Report a product error to raise the issue

In the following page opens after selecting Report a product error:

You will find 4 options:

1. Choose system 2. Propose solution 3. Find Solution 4. Enter Message.

1. Choose system:

From Customer Dropdown list: Select your company

From Product Dropdown list: select your SAP package

From Installation Dropdown list: Select the version for e.g.(0020243307 / J&J EDWA - SAP BI 7.0 (NW04S))

Enter the "box name" in System id box & Select Search

After search was performed, you can find your system name.

Select the system for which you want to create a message:

After selecting your system name you will be prompted to propose solution screen below

2. Propose solution

In Propose solution search: Enter Appropriate search term and select enter

Select appropriate component from Component list.

If you can know the component name, select it by using search option.

If you donu2019t know select the appropriate one from the list provided and select the component.

If it is BW related then select BW-WHM Data Warehouse Management from BW u2013 SAP Business information ware house

After selecting Enter - you will be prompted to find solution screen:

3. Find Solution

In Find Solution: You can use any of the search terms or SAP Notes helpful for you from the list of search terms and SAP Notes displayed and find the solution.

If no solution found .you can create a message to SAP

4. Enter Message: Select Create message

Enter Appropriate Short text and Long Text of the issue in the below Create message screen

Also provide contact details of the person who raised the issue in Long text

Enter the Error message numbers of the issue.

Provide the unique file name in the Attachment box, browse and upload the file

Select send message and the will be sent to sap message

Select inbox to check the messages sent to SAP

Closing of OSS Message

Select the OSS message from inbox or sent items

Provide the appropriate details in the information box and select Request to Close message

[Former Member]

Dear Mohan

OSS are online sap support notes. These notes are available online for solving critical problems in sap system.We may use the already existing notes or may add our own quaries.

In order to apply any OSS note, you have to be authorized by your company and be assigned an OSS ID and password.

For any SAP standard program modification, you are required to login to OSS and request for a repair program Access key.

Access the SAP Support Portal:

http://service.sap.com/

- Keys and Requests

-- Request license key

--- Follow the Steps 1 to 5 of the License keys for SAP Business Suite

-

---

Follow this step to obtain the Program Access key:

Menu Path: System -> Services -> SAP Service (Transaction code OSS1)

Login in with your OSS ID and Password

Click the Registration button

Click Register Object

Double click R/3 Value Contract

Fill in the Object Registration for Installation:

For e.g.

PGMID/Object/Name: R3TR FUGR MIGO

SAP release: 46C

Finished, click the Register button

Select the Key number and use the Copy and Paste short key to copy the Access key

You are now able to modify the SAP standard program.

Finished the modification, do remember to transport it to the production system after all the necessary testing.

If you have any concerns revert back the same

Regards

Amjath