BAdI for changing content of container

[zbynek_kabrt3]

Hi,

is it possible to use BAdI for changing data in container? I would need to store history of statuses of support messages. If it is possible could you shortly describe to me how? Or else could you advice to me how could I store the history?

Thank you!

Best regards,

Zbynek

[Former Member · Accepted solution]

Hi,

You can get the status history of ticket from following table,

CRM_JCDS. You can use time field to sequence the status.

Other helpful tables are CRM_JSTO,CRM_jest. You have to find the logic.

reward if it helps.

regards,

mahantesh

[zbynek_kabrt3 · Accepted solution]

Thanky you a lot! That's what I need.

Zbynek