implement the web-service API on an external service desk

[Former Member]

Hi,

I want to implement the web-service API on an external service desk

system.

I am working with the IMG and got to the point where I define a logical

port. At this point I need the web-service to be implemented on the

external system.

I have web-service API documentation and also read note 962383 - but I

did not find any specific instructions how to implement the web-service.

Can you assist me with documentation for the web-service implementation

on external system procedure?

or if someone can share a step-by-step - it would be great.

Thanks,

Shelly

[Former Member]

We got expert advice - thanks for all the help

[Former Member]

Hi Shelly,

Could you please share with us how you solved your problem ?

Thanks

Karthik

[Former Member]

Hi,

A Germany based company named SNP has provided us the constulting required - they have the exact experty for this issue.

Shelly

[Former Member]

Hi Satish,

Thank you very much for the response.

I have the log and done the implemetation all but step 3.

I realize that this is more a JAVA question then SAP question - nevertheless I dont know what steps to take in order to place the helpdesk web-service on the extrnal (non SAP) system.

can you help me with that?

[raguraman_c]

Hi,

Check [this link|https://websmp105.sap-ag.de/~sapdownload/011000358700003503092006E/ServiceDesk_WebServiceAPI.pdf] This will help you configure interface.

This will solve your problem.

Feel free to revert back.

--Ragu

[Former Member]

Hi Ragu,

Thank you too.

I have this document.

Where in this document I fing how to place web-service WSDL and Jars on the external system?

Thanks,

Shelly

[raguraman_c]

Hi,

Basically your external system should be able to support.

Wt is the external servicedesk you intend to connect to?

Feel free to revert back.

--Ragu

[Former Member]

Hi Ragu,

my external system is a NON SAP - JAVA based desrice desk application

Thanks,

Shelly

[raguraman_c]

Why can't you provide the name of the external service desk?????

How can we make out, if your external service desk supports integration????

--Ragu

[Former Member]

Hi Ragu,

Sorry - didnt meand to keep this a secret.

Help desk is : BMC Remedy service desk

Thanks for your help,

Shelly

[raguraman_c]

Hi,

I am working on your requirement. Will get back to you once I get a breakthrough.

Please update any findings here.

Feel free to revert back.

--Ragu

[Former Member]

Hi Ragu,

Do you have any insights for me at this point?

Thanks,

Shelly

[Former Member]

Hello Shelly,

I am faced with a similar poblem. I am trying to connect to SAP solman through the exposed WS but only in a limited fashion. When I try it through ECLIPSE or Netweaver WS explorer, I can get to work - RequestSystemGuid, GetpossibleValues. But when I try, ListUnclosedIncidents, it gives me and error called 'Error 13'.

Do you have some thoughts on this ?

Thanks

Karthik

[Former Member]

Hello Shelly,

Please use the following link to Read a blog Service Desk Implementation Guide Part II

This blog describes the following.

1) Integrate New data in the Service Transaction

2) Implement new action: send mail to creator on message modification.

3) Configure an interface to an external service Desk

4)Implement a new action that send the message to the external system and change automatically the status.

Hope it helps.

Cheers,

Satish.