Organization structure in Service Desk

[Former Member]

Dear SolMan SDNs,

We are configuring Service Desk scenario of SolMan. While creating the Org structure i am strucked up with a doubt.

Root Org Unit

- Service Desk (O)

- Level 1 Support

- Level 2 Support

- Technical Services

- Business Analysts

- Level 3 Support (SAP)

this is the way we build the structure and do every Org Unit will play a role of BP Gen, Org Unit and Sold-to party?

Can we add ChaRM Org Structure in the Same Root Org Structure means above or below the service desk.

Kindly guide me for this situation.

Thanks & Regards,

Jose.

[Former Member]

Hi Jose,

Depending on the way your organization is structured, you can create a top-level Service Desk Org unit and a top-level Change management Org unit directly under the Root Organization. If they differ a lot and depending on how and by whom they are maintained, you can also choose to create a new root organization for both.

The organizational units should be assigned a business partner function and number automatically. Business Partners assigned to organizational units in your orgmodel should be created as Business Partner General and Employee.

Hope this helps!

- Patrick