wrongly delivered

[Former Member]

Hi gurus,

Customer asked for delivery of material A,instead of material A material B has been delivered to him , what is the next process from now. can anybody help me out?

Regards ,

pavan.

[Former Member · Accepted solution]

Hello Pavan,

Create a returns sales order with or with out reference to the previous sales order (which contains material A). With reference to the return sales order, create delivery and do PGR (Post Goods Receipt). Then create a credit memo with reference to returns sales order. Once you remove the block you can post to accounting.

Then follow the normal cycle to ship material A to your customer.

Regards,

Vamsi

[Former Member · Accepted solution]

Hi vamsi thanks for your quick reply, what i want to know that the material which is send to customer how it is going to added in to stock .

regards,

pavan

[Former Member · Accepted solution]

Tahnk you for quick reply.

[Shiva_Ram · Accepted solution]

Hi,

When you process the return delivery and further Post Goods Receipt, it will be put in either blocked stock or QI stock depending on how the system is set-up. These stock can be moved from QI/Blocked to unrestricted stock using transaction code MIGO.

Regards

[Former Member · Accepted solution]

Hello,

You may create a return order and do a return delivery and post goods receipt, then give a credit to the customer. Once you do the post goods receipt, the returned goods will be moved to quality stock for quality clearence, then it can be moved to unrestricted.

Now you can delete the line item with item B from the original order and add the item B, then do the delivery and billing.

Prase

[Former Member · Accepted solution]

Hello Pavan,

Once you do PGR (Post Goods Receipt) for the returns delivery, material will be blocked as a restricted stock. After inspection by the quality team the blocked material will be moved to unrestricted stock. That will update the stock records. If they find any damage in the material it will be as a blocked stock till the quality cleared. Stock can be moved from restricted to unrestricted stock by using TCode MIGO

I suggest you try doing the same scenario in your local server/sand box for better understanding.

Let me know if you still require more information on this.

Regards,

Vamsi

[Former Member]

thanks for the replys.

Regards,

pavan.

[Former Member]

Hi,

First you can reverse the goods through VL09 Transaction code, then delete the delivery after that create a new delivery.

Bye,

Subbu

[Lakshmipathi]

Dear Pavan

1) Create a return order (order type RE) referencing the original billing document

2) Create a return (document type LR) delivery with reference above return order and do post goods receipt so that the stock will be taken back to quality and will be blocked for quality clearance

3) Create a credit memo favouring customer

4) After quality clearance, the stock will be moved to unrestricted

5) Create a fresh order for the correct material, do PGI and invoice

thanks

G. Lakshmipathi

[Shiva_Ram]

Hi,

Authorize the customer to return the product. Create a return sales order, delivery and credit memo.

Again reship the material A.

Hope this helps.