Approvement workflow in ChaRM

[Former Member]

Hello,

In ChaRM, we use the approvement workflow messaging. Automatic mails are sent (smartform) when a change request needs to be approved, when the developper can start working, etc.

In our development system, everything runs fine, the mail is sent with the correct text.

In the production system, the mails are sent, but the content of the mail is in a PDF attached to the mail. This is not practical at all for the users.

ChaRM customizing and smartforms are the same on the two systems. What settings do I need to change in order to have the content of the mail directly in the message, without any attachment ?

Thanks in advance.

[Former Member · Accepted solution]

Hi.

Have a look at Tx: SCOT.

Double click Internet/SMTP node and check the properties for "Internet" -> "SAP Script/Smart Forms".

Make sure to enter TXT, not PDF.

/cheers

[Former Member]

Hello,

I am sorry, but this functionality was in fact set up in our company by a SAP consultant.

I have some knowledge on ChaRM customizing, but I would be absolutely incapable of giving you a step by step guide for this.

PS: Sorry, I took the wrong user.

Thomas

Edited by: Support TAS SC-TAS on Aug 19, 2008 2:11 PM

[Former Member]

Hi Thomas,

could you please describe how do you set up the automatic approvement workflow in ChaRM?

Thank you very much!

regards

Thom

[Former Member]

Thanks a lot, it's exactly what I needed !