Create Support Messages in Solution Manager

[Former Member]

Hello,

Can you please tell me the basic and easy steps for creating Support Messages in Solution manager.

I am using Following link for the same.

http://help.sap.com/saphelp_sm32/helpdata/en/29/fc811d62c24906b71f395ec8558cd7/content.htm

but i am not able to understand the steps from No. 4. When i click on "New" button i gor an error saying that "Exception condition "CUSTOMIZING_MISSING" raised."

Please guide.

I think the version of the Solution manager on which i m working is different from that of the version for which is documentation is prepared.

Thanks in advance,

Prashant

[raguraman_c]

Hi,

You need to do atleast the basic configuration for Servicedesk to work.

SPRO --> IMG --> Configuration --> Scenario-Specific Settings --> Service Desk

You can read the documentation in each node and configure.

Hope this solves your problem.

Feel free to revert back.

--Ragu

[Former Member]

Is i have to do all the setting and follow procedure mentioned under the service desk node (Under Scenario-Specific Settings) to create Support Message.

Actually i m new to SAP Solution manager. I think,thats why asking such Basic questions

I am little bit confused.

Please help.

[raguraman_c]

Hi,

You should atleast.

1. Maintain BCOS_CUST View in satellite system.

2. Maintain number range for DNO_NOTIF in Solution Manager.

3. Create IBASE from DSWP.

4. Create RFCs in SMSY

Hope this solves your problem.

Feel free to revert back.

--Ragu

[Former Member]

Hello Prashanth,

You, the Solution Manager version could be different than the version which help.sap.com describes. However, may I know which user and its authorizations you are using to create Support Message? Because, authorizations plays most important role.

Please go through the following links.

SAP Solution Manager Roles

http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm

First steps to work with Change Request Management scenario

Managing Changes with the SAP Solution Manager

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957de...

Hope the above info is helpful.

Regards,

Satish.

[Former Member]

Hi Satish,

Thanks for your prompt reply.

I will go through the same and let you know if i faced further problem.

Thanks,

Prashant