Hello,
Implementing the model for workflow execution
This section discusses the modeling option we implemented with the required task iteration functions for our client. The process model we created to represent the end-to-end process, and its mapping to the client's business scenarios, are shown. A snapshot of the process model, with its process modules and activities that each of the process modules orchestrate, are also discussed.
Rationale for the choice
To implement task rework we selected Option 2, the process-subprocess approach (stop, rewind, and start). This approach allows for better process simulation that helps optimize the business process. It also helps keep the model unchanged, even after the process improvements result in less rework. Although, it is recommended that the model is cleaned up to remove the unwanted rework steps.
Rework needs will likely be reduced because rework is not typically driven by process or business conditions. It is most often caused by operational constraints and lack of full understanding of the process. The rework occurrences would diminish as users gain better understanding by using a workflow solution and by applying monitoring results to improve the business process.
The business process model developed using WBI Modeler consists of process modules identified in the process scope. The end-to-end process is created by using the process modules and business rules to help choreograph these modules in the correct sequence.
The process model approach supports execution of business process for a "happy path." The process modules are used to execute the end-to-end process for happy path and the task rework requirement. The approach also supports reusability. The model information includes organization data, process data elements, and metrics data (KPIs).
End-to-end business process model
The contract management process involves various business activities that result in creation of proposals and contracts. The activities are logically grouped into process modules, which in turn make up the end-to-end process model. A business event in the CRM system triggers the launching of the process and executes the modules and activities based on business rules. The process execution creates and assigns tasks to sales support team members, who will work and complete the tasks. The process modules are mapped to the business scenarios as shown here.
Scenario 1: Execute Service Request 1 - Customer Research
Scenario 2: Execute Service Request 2 - Solution Configuration
Scenario 3: Execute Service Request 3 - Solution Pricing
Scenario 4: Execute Service Request 4 - Perform Customer Credit Check
Scenario 5: Execute Service Request 5 - Prepare Proposal and Contract
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