reject the item in quotation with reason

[Former Member]

hi gurus,

scenario is this, customer wanted 20 units first, then ordered only 10 units and rejected remaining 10 units saying can get same items for less price, so gurus in quotation there are 3 items, only one item open quantity of 10 units has to be rejected stating the reason. no delivery documents have been created. also customer wants to add one more allowed reason in fields, i could not find how to reject just one item in quotation, and to add new field in reason for rejection, what are the steps i have to take.

Please help me regarding this requirement.

Thank you gurus,

Gopi.

[Former Member · Accepted solution]

Hi Gopi,

You can reject Line item wise. For this, as per your quotation if there are Three Line items and the Customer wants only first Two, then in VA02 Overview Screen, you will find the Reason for Rejection Tab. Click on the Tab, there you can provide the appropriate reason for rejecting the particular Line item so that it is not further referenced.

For adding new Reason of Rejection:

Goto SPRO>Sales and Distribution>Sales>Sales Documents>Sales Document Item -->Define Reasons For Rejection

Here you can set the reason as per the Customer's requirement.

Regards,

Karthik.

[Former Member]

hi krishnan,

Thank you, that solved my problem.

thanks,

gopi.