Service Desk scenario and SAP Components customization

[Former Member]

Hello:

We are using SolMan to work as Service Desk, and when we create a support message we see all SAP components, there its a way to customize this list?

Which is the difference between the message created by NOTIF_CREATE and the message create by Help>Create support Message? because the use different parameters and also different list of SAP components.

Thanks!!

[Former Member · Accepted solution]

Hi Jose,

Please use the following programs to generate the customized list for the SAP components.

&----

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*& Report ZDSWP_CSNCOMP_MAINTAIN *

*& *

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*& *

*& *

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REPORT zdswp_csncomp_maintain .

TABLES : dswp_csncomp,

dswpcsncomptxt.

PARAMETERS : comp_id LIKE dswp_csncomp-comp_id,

seq_no LIKE dswp_csncomp-sequence,

comp_txt LIKE dswpcsncomptxt-comp_text.

END-OF-SELECTION.

dswp_csncomp-comp_id = comp_id.

dswp_csncomp-sequence = seq_no.

dswp_csncomp-comp_level = '01'.

dswp_csncomp-selectable = 'X'.

CONCATENATE sy-datum sy-uzeit INTO dswp_csncomp-timestamp.

MODIFY dswp_csncomp.

IF sy-subrc EQ 0.

dswpcsncomptxt-spras = sy-langu.

dswpcsncomptxt-comp_id = comp_id.

dswpcsncomptxt-comp_text = comp_txt.

MODIFY dswpcsncomptxt.

COMMIT WORK.

WRITE: 'Record Created Successfully' COLOR COL_POSITIVE.

ELSE.

WRITE: 'Error Creating Record: Key Record Already Exists' COLOR COL_NEGATIVE.

ENDIF.

Coming to your second question, we use 'NOTIF_CREATE' to raise messages directly from solution manager and use

Help -->Create support Message to raise messages from the satellite systems for example, R/3 systems etc. Hope this would answers your question,

Thanks,

Naga

[Former Member · Accepted solution]

Hello Nagaraju!

I have another question on the same problem... I see all the SAP components on the message created by the Help -->Create support Message, But when I try to create a Message on the service Desk I dont see any list of components... How its possible? And how I fixed?... Both message are created on the same System Both are created on SolMan.

Thanks for the code, I would try as soon as i get all components on my list!!

[Former Member]

My problem with the list was a RFC problem... and was fixed!!