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Need clarification...

Dear all,

Iam going to implement to Customer service module ...

Should i implement both....Plant maintence and Customer service modules...

Plzzz Clarify my doubt

Thanks in advance



Former Member
Former Member replied

Dear Luckky,

No need to implement Plant maintenance if you are going for Customer Service implementation , You can implement customer service alone.

Customer Service (CS)

R/3 application module, that can be used to process services.

Customer service mainly comprises the following functions:

Structuring and management of technical objects for which services are to be performed (for example, technical systems, machines)

Management of data regarding warranties and business partners

Creation of service requests

Planning and execution of the requested services

Billing of the costs that arise as a result of the services

Monitoring of call processing to ensure dates and agreed response times are met.

Plant Maintenance (PM)

The measures taken to maintain operational systems in working order, forexample machines, or production installations.

According to DIN 31051, maintenance comprises the following activities:


All measures that determine the condition of an operational system


All measures that maintain the target condition of an operational system


All measures that restore the target condition of an operational system

Customer service is for external orianted (i.e customers are from out side of the company )

Plant Maintenance is for internal orianted (plant is belongs to Company)

I hope it will help you,



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