Reply from Workcenter Logged call

[Former Member]

Hi Guru's

I have setup workcenters in Solution manager 7.0. I have aslo configured the service desk with automatic email alerts when the status of a call changes. When i go in to the Incident Management workcenter i can view a list of all the logged calls for processing by me and my team. When i highlight a call in the Incident Management workcenter then i get an overview of the call below that. There is a couple of buttons relating to that call. The Buttons are REPLY, ADD ATTACHMENT, CONFIRM AND PRINT PREVIEW. When I click the REPLY button another box opens and i can type in a description and send it. I would like to know where that responce goes to as i do not receive an email and i do not see anything in my SAP OFFICE transaction SO01.

Santosh

[former_member209604 · Accepted solution]

The "Reply" updates the service desk message and is visible afterwards in the Work Center and in the related GUI Transaction (CRM_DNO_MONITOR).

[Former Member · Accepted solution]

I did a test the updateed text does not show up in the call in CRM_DNO_MONITOR.